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Our Policies

Online Purchase Returns & Shipping Policies

Purchase & Returns

We want you to be totally satisfied with your order so if you are not, we want to make it right. You have 30-days to return your item(s). Products must be returned in their original condition. We cannot take returns on any products that have been opened or used or products purchased outside of our 30-day return window. We are also not able to accept exchanges of products at this time. Please note: All Final Sale items cannot be returned.

To make a return, call 413-657-3255 or email our Returns Department at to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

Please note, you are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment, so we strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

You will receive a refund for only the item(s) returned. Original shipping and handling costs are not refunded on returned items. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been received and processed.

Only items purchased on will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return.



Please note, we do not ship to P.O. Boxes.

  • We offer FREE Shipping on all U.S. orders over $100 Orders below $100 ship for $5.95.
  • Orders received by 12pm EST will be processed and shipped within 24 hours. Once shipped, orders will arrive within 2 business days. Please allow additional processing and delivery time during holiday periods.
  • Upon shipping, you will receive an email with your tracking information and estimated delivery date.
  • Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.

*Free shipping over $100 only applies to the continental USA.